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Frequently Asked Questions
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Apartment
1 What is the best way to get to the condo from the airport?
The condo is approximately a 30-minute drive from Vancouver International Airport (YVR). You can take a taxi, ride-sharing service, or public transit to get there.
2 Is there air conditioning or heating in the condo?
Yes, the condo is equipped with air conditioning and heating to ensure your comfort year-round.
3 Do you provide Wi-Fi?
Yes, high-speed Wi-Fi is provided free of charge for all guests. The Wi-Fi network name and password will be shared with you upon booking or in your welcome guide.
4 Is there parking available?
Our building does not offer on-site parking. However, there are several public parking garages nearby, and street parking is available in the area.
Additionally, if you choose to travel without a car, we can offer you a car rental for a discounted price. Let us know!
5 What is included in the rental?
Our one-bedroom condo comes fully furnished with a queen-sized bed, kitchen essentials and amenities (microwave, fridge, stove, toaster,..), coffee machine and Wi-Fi, cable TV, and fresh linens and towels. Basic toiletries like soap and shampoo are also provided. Our guests are welcome to use our laundry room which is free of charge as needed.
6 Is the condo accessible for people with disabilities?
The condo is located in a high-rise building with an elevator, but it may not be fully ADA-compliant. If you have specific accessibility needs, please contact us directly to discuss further.
7 Can I host an event or party at the condo?
We have a strict no-party policy. The condo is best suited for quiet stays, and we ask that guests respect our neighbors by keeping noise levels to a minimum.
8 Is the condo pet-friendly?
Unfortunately, we do not allow pets at this property to maintain a clean and allergy-free environment for all guests.
9 Is smoking allowed in the condo?
Our condo is a non-smoking property. Smoking is not allowed inside the condo or in any of the common areas of the building.
10 Do I need to bring anything with me?
The condo is fully equipped with all essentials, but you may want to bring personal items like toiletries, food and beverages, and any specific items you need for your stay.
11 Are towels and linens provided?
Yes, fresh towels, sheets, and other linens are provided. Additional towels or bedding can be requested during your stay free of charge.
12 What should I do if something breaks or there’s an issue during my stay?
If something is broken or needs attention, please contact us immediately, and we will arrange for repairs or replacements as soon as possible.
13 Is the condo safe and secure?
Yes, the building has 24-hour security, and the condo is equipped with a secure entry system. We also provide a safe for valuables in the condo
14 What do I do if I lose my key or forget the code?
If you lose your key or forget the entry code, please contact us immediately. We will assist you with re-entry to the condo.
Attractions & amenities
1 How far is the Vancouver Coal Harbor?
The Vancouver Coal Harbor Seaplane Base Airport is approximately 1 km away from the condo.
2 What are some Vancouver points of interests?
Some popular points of interest near the condo include Sunset Beach, English Bay Beach, Kitsilano Beach, Vancouver Art Gallery or Christ Church Cathedral.
3 What amenities are provided?
The condo is equipped with household amenities such as a fridge, coffee machine, dishwasher, oven, washing machine, microwave.
4 How far is the condo from downtown attractions?
The condo is located in the heart of downtown Vancouver, within walking distance of popular attractions like Granville Street and Robson Street and just a few minutes away via public transit to Stanley Park, Granville Island, and Gastown.
5 Are there grocery stores or restaurants nearby?
Yes, there are several grocery stores, cafes, and restaurants within a short walk from the condo. We provide a list of recommended places in our welcome guide.
Check in/out process
1 What is the check-in and check-out process?
Check-in is available from 3:00 PM onward, and check-out is by 11:00 AM. Self-check-in is available with an intercom and electronic lock. Detailed instructions will be provided before your arrival.
Contact
1 How can I contact you during my stay?
You can reach us by phone, email, or through the booking platform. We are available 24/7 for emergencies and will respond to non-urgent requests as quickly as possible.
Fees
1 Do you offer discounts for longer stays?
Yes! We offer discounts for extended stays of 13 nights or more. Please contact us for more details on rates for extended stays.
2 Are there any additional fees?
Our nightly rate includes cleaning fees and local taxes. These are clearly outlined at the time of booking. There are no hidden fees. Additional fees may apply for extra person and/or vehicle rental.
Reservation
1 What is the cancellation policy?
Our cancellation policy allows you to cancel up to 7 days before your arrival date for a full refund. Cancellations within 7 days will result in a cancellation fee. For more information, please, reach out to us.
2 Can I extend my stay?
If the condo is available, you are welcome to extend your stay. Please contact us as soon as possible to check availability and make arrangements.
3 How do I make a reservation?
You can book directly through our website or reach out to us via inquiry form if you need any assistance. Simply select your desired dates, fill in your information, and confirm your reservation.
Perfect Location for
a Relaxing Vacation
Our reception team is available 24/7 to answer your questions, make reservations and ensure your stay is perfect.
We are proud to have a high level of guest satisfaction, demonstrating our commitment service excellence.
Kinsley’s mountains Hotel in Austria has been awarded 5 stars for its first-class service, luxury facilities and exceptional location.